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Quince Fair Processing Notice

The Community Housing Group are committed to improving the services we offer to our customers. As such, we have partnered with an organisation called Quince Associates Ltd (Quince) to provide an online portal for you, our customers, to access and manage details and services related to your property or tenancy.

The Group has consulted with our involved tenants about this partnership. They understand and support the advantages this new service offers all of our customers.

Both the Group and Quince will ensure that your information is treated in accordance with the Data Protection Act (1998), so you can have peace of mind that it will be kept secure and confidential.

Only the information necessary to provide you with the ability to manage your tenancy or leasehold online will be shared with Quince. No sensitive personal data (as defined in the Data Protection Act) will be shared at this time, or shared without your explicit consent. Your information will be secure and will not be shared with any other third parties unless there is a legal requirement to do so.

Your banking or payment details will not be shared under this agreement.

For further information on services available through the customer portal or if you do not wish your account to be made available to manage online, please call The Community Housing Group customer services on 0800 169 5454 or email information@communityhg.com

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